With over 30 years of experience in the IT Channel I bring unique perspective and expertise to your practice.

I have managed every facet of an IT Solution Provider business, from Sales & Marketing to Consultative, Technical, and Managed Services, to Operations for large and small practices.  Here are a few of the key engagements that you'll find valuable:

Client Relationship Management for the Technology Professional

With more practices adopting a business model that does not include salespeople there is a real need to teach client interaction and sales basics to the technologists, engineers, and other professionals who are now doing the selling.  Understanding client needs, and gauging their ability to comprehend technical information, active listening, achieving agreement and closing are just some of the skills many of our client-facing personnel need support on.  Let me be their coach.

If You Can't Measure It, You Can't Manage It

Understanding and mastering the key ratios and metrics of the service business can make the difference between the successful practice that perseveres and the practice that fails.  Let me show you these metrics, how to collect the necessary data and how to interpret your results.